Privacy Statement

Carvoeiro Caves®, operated by Vela Brilhante, Lda., is committed to protecting your privacy. This privacy policy explains how we collect, use and protect your personal data when you visit our website.

Data Controller

Carvoeiro Caves
Largo da Praia do Carvoeiro
8400-517 Carvoeiro, Lagoa, Portugal
Email: sales@carvoeirocaves.com
Phone: +351 965 041 785
RNAAT n° 161/2014

What data we collect

We may collect the following personal data:

Contact information — name, email address and phone number, when you fill in a contact or booking form
Booking data — reservation details processed through our booking partner FareHarbor
Technical data — IP address, browser type, device information and pages visited, collected automatically through cookies and analytics tools

How we use your data

Your personal data is used for the following purposes:

Processing and managing tour bookings
Responding to enquiries and providing customer support
Improving our website and services through analytics
Sending promotional communications (only with your explicit consent)
Complying with legal obligations

Data processors

We work with the following third-party processors:

FareHarbor (Netherlands) — online reservation and payment processing
Google Analytics — website usage statistics
Google Fonts — typography delivery

These processors only access the data necessary to perform their services and are bound by data protection agreements.

Cookies

Our website uses cookies to ensure proper functionality, analyse traffic and improve your experience. You can manage your cookie preferences through the consent banner displayed on your first visit. For more details, please refer to our Cookie Policy.

Data retention

We retain your personal data only for as long as necessary to fulfil the purposes described above, or as required by law. Booking records are retained for the legally required period for tax and accounting purposes.

Your rights

Under the General Data Protection Regulation (GDPR), you have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data
Object to or restrict processing
Data portability
Withdraw consent at any time

To exercise any of these rights, please contact us at sales@carvoeirocaves.com.

Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. Our website uses SSL encryption for all data transfers.

Complaints

If you believe your data protection rights have been violated, you have the right to file a complaint with the Portuguese Data Protection Authority (CNPD) at www.cnpd.pt.